Med Solutions Academy

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Your Complete Healthcare Licensing & Prometric Exam Preparation Partner

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Courses & LMS

Access, enrollment, progress tracking, certificates, and technical issues with the learning platform.

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Exams & Question Bank

Mock exams, MCQ access, performance reports, and exam preparation guidance.

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Licensing Services

DHA, MOH, DOH applications, DataFlow status, document requirements, and timelines.

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Billing & Subscriptions

Payments, refunds, subscription renewals, and pricing plan changes.

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Account & Login

Password reset, profile updates, and account access issues.

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Partners & Affiliates

Bulk enrollment, partner portal access, and affiliate program inquiries.

Frequently Asked Questions

How do I access my purchased courses?

Log in to your account and navigate to My Dashboard. All enrolled courses, question banks, and mock exams are accessible from your student dashboard.

How can I track my licensing application status?

If you use our licensing services, your dedicated consultant provides regular status updates via WhatsApp and email. You can also contact our support team anytime.

Can I get a refund on my subscription?

We offer a 7-day satisfaction guarantee on all subscription plans. Contact support within 7 days of purchase for refund eligibility assessment.

How do I reset my password?

Click "Lost your password?" on the login page and enter your registered email. A reset link will be sent within minutes.

Do you offer group or institutional pricing?

Yes. Hospitals, recruitment agencies, and training centers can access bulk enrollment pricing through our Partner Portal. Contact partners@medsolutionsacademy.com.

Contact Support

Our support team is available via WhatsApp, phone, and email to assist with technical issues, course access, and licensing inquiries.

💬 WhatsApp: +971 56 177 5650

📞 Phone: +971 50 161 6956

✉️ Email: support@medsolutionsacademy.com

Response time: Within 24 hours (WhatsApp typically within 2 hours)

Submit a Support Ticket

For detailed inquiries, use our contact form and select “Support” as your inquiry type. A ticket ID will be assigned for tracking.

Open Contact Form